Guide to Letting

Sellers and Buyers

Growth in the rental market over recent years, has led to an increase in supply – making it ever more important to make your property stand out. We have provided recommendations to help set your property apart from the competition, attract the ideal tenants and ensure your financial safety:

Making your property stand out

  • Keep décor plain and neutral – tenants must be able to see themselves living there, not feel like they’re living in your home with your taste. If your property needs a little updating or ‘neutralising’ our refurbishment service [link to Refurbishment page] can help.
  • Make sure the property is clean, free of odours and animals, and well-ventilated, especially if it’s been unoccupied for a while. If it’s winter, make sure the property has some heating on at least once a day to keep it warm and free of damp.
  • First impressions count, so keep the outside, especially the front, tidy, and make sure the hallway is clear and free of pizza leaflets! During void periods we make regular inspections to clear hallways.

We will of course be happy to advise you on these points, including offering ‘fresh eyes’ to see things how your prospective tenants would.


We employ professional photographers to produce all our images and floor plans simply because that’s what they do best. Whether we are instructed to sell or let your property we want to show it in the best possible light, these are produced at no additional cost to yourself and gives you the opportunity to select which images you feel will help achieve the quickest rent.

If you do decide to go it alone, there are some considerations and areas of the property that will require special attention. Since this is the first stage in the marketing process, it’s important to take a bit of time to maximise its potential and qualities. The following are some of our photographers’ recommendations.

Before taking your pictures make sure the property is well presented by attending to the following:

  • trim back hedges and plants
  • mow the lawn                                  
  • clear the path
  • remove cars/bicycles from the drive
  • open all curtains/blinds to let in light

Present the room by making sure it’s clean, removing and closing bins, close toilet seats and remove toiletries and personal items. Place flowers in rooms.

Move furniture’s around to accentuate the feeling of space and remove any unnecessary clutters, clear windows and door areas, wires, clothing and accessories, also open curtains to let as much light in as possible, and turn lights on, make sure all lights are working. This also allows you space for mobility and angled shooting within the property.

Keep upholstery and beddings as clean and neutral as possible, styled almost in the format of a furniture store, in order to attract as much interest and viewings as possible.

Ombudsman scheme

The law requires all estate and letting agents dealing with residential property to join a redress scheme. In the event that you are using the services of an agent, it would be wise to verify it is currently registered with one of the government approved scheme, in order to ensure your financial and legal security:

  • The Property Ombudsman (TPO)
  • Ombudsman Services
  • Property Redress Scheme

The schemes provide a free, fair and independent service for dealing with unresolved disputes between sales and lettings agents and consumers who are actual or potential buyers or sellers, landlords and tenants of residential property.

We are registered members of The Property Ombudsman Service (TPO) and the Ombudsman Services.


Ensure you have set up mail redirection as your tenants are not responsible for your mail.

Upon written request we can take care of this for you as long as we have the necessary information to process the redirection and cleared funds. We can also undertake handling of any sensitive and confidential mail.

Though we are willing to hold mail, for the purpose of redirection or convenience for clients, we do not take any legal responsibilities for loss or damages incurred, as this service is offered strictly as a goodwill act.

Bank account

It is advisable to manage your property through a specially designated bank account to receive rent, pay invoices and other related payments. This will make your accounting and property management a lot easier, especially if you have a portfolio.